We will be happy to change the shipping address for your order! Please email our Customer Service team here with your order number and the updated address ASAP, as we are only able to make changes to your order before it is shipped.

Placed an order by mistake? No problem. We can cancel your order and issue a refund for your order before it is shipped.
Please contact our Customer Service team here as soon as possible to cancel your order before it ships.

We are sorry for the mix-up.
In the unlikely event you're missing an item, or have received the wrong item/order, please email our Customer Service team immediately with your order number and a photo of the item(s) you received. Click here.

Unfortunately, we’re unable to make any changes to your order once your order has been placed such as; 

Changing the item

Adding items to your order

Shipping method

However, you can cancel your order before it is shipped and then place a new order with the correct item or shipping method. Once your order has been shipped, your order can't be canceled, however, you can return your order for a refund by following our return process located here.

We're sorry to hear you have encountered an issue with your item(s). We do our best to get your order to you in perfect condition, but we understand that mistakes can happen along the way. 

Please send our Customer Service team the following info:

Your Order Number

Photos that show the defect, damage, or problem clearly as possible on your item

The Quality Assurance employee’s name

Click here.