Our products ship the Same Day before 1 PM PST Monday through Friday and within the Next Business Day on orders placed on the weekend.  Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

Somes USPS marks packages as delivered before they arrived. Your package will most likely be delivered within 1-2  business days, but it is always great to check with your neighbors or carrier personnel.

If it has been past 2 business days, please email our Customer Service team here so we can contact the carrier directly.

We’re truly sorry for the delay with your package. Although tracking does not indicate this, we can assure you that your package is still in transit to you.

If your order is shipping with USPS and it has been marked with "Shipment Received, Acceptance pending" please contact us if there has been update in the past 7 days.

If your order is shipping with USPS and it has been marked with "In Transit, Arriving Late" please contact us if there has been update in the past 2 days.

Please contact our Customer Service team here so we can contact USPS and initate a search request.

We're ar truly sorry for the delay of your order.  Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 2 to 6 weeks to be delivered with standard international shipping.   Sometimes, due to circumstances that are out of our control, packages may become delayed due to customs, or carrier delays or may have simply missed an updated scan during transit. 

However, if it has been more than 30 days since your order shipped and you have not received your order, please contact our Customer Service team  to further investigate your issue. Alternatively, we recommend directly contacting your local post/customs office as it may have more accurate tracking information.

We’re truly sorry to hear this. Please email our Customer Service team here to provide us with your order number and photos of your damaged parcel, as well the damaged product inside. Our team member will get this sorted for you ASAP!

All international orders are subject to custom and taxes fees as defined by the importing country's government. Customs officials of the destination country will determine the duties and taxes of your order based on the value of the product(s). Unfortunately, we are unable to determine whether you will or will not be charged duties and taxes fees on your order.

We are sorry to hear that your order is being returned back to us. Unfortunately, your order may be returned to us because the shipping address is invalid or missing information or it is determined to be undeliverable by the shipping carrier. 

If your order is being returned back to us, you can use the tracking number to estimate when it will reach our warehouse.

Once we received your package, we will cancel your order and issue a full refund. Unfortunately, we are unable to reship if the shipping carrier was unable to delivery your package. You are welcome to place a new order with the item(s) you would like to purchase.  

If you refuse you package at the time of delivery, you order will be canceled and a refund will be issued once we received your order at our warehouse.